Cancellation and refunds
Short version: if we have not delivered it, you get your money back.
conference.international is operated by ISO LONDON LIMITED, a limited company registered in England and Wales under company number 09219513.
Correspondence address: 81 Turners Hill, Waltham Cross, Hertfordshire, England, EN8 9BD
Email: hello@conference.international
We reply to email within two working days. There is no telephone line; email reaches us fastest.
1. If you are buying as a consumer
If you are buying for yourself rather than for a business, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you 14 days from the day you pay to change your mind, without giving a reason.
Promotion normally starts straight away, and if you ask us to start it inside those 14 days you are giving your express consent to that. If you then cancel during the 14 days, you keep the right to cancel but we may keep a proportionate amount for the days already delivered. If the promotion has been fully delivered inside the 14 days with your consent, the right to cancel is lost, we say so before you pay.
To cancel, email hello@conference.international with your conference name and the date you paid. A clear statement is enough; you do not have to use any particular form. We refund within 14 days of being told, by the same method you paid with.
2. If you are buying for a business
The statutory right above does not apply to business purchases, so this is our own policy, and it is deliberately generous:
| Situation | What we do |
|---|---|
| You change your mind before the promotion goes live | Full refund. |
| A homepage campaign is running and you want to stop it | We refund every whole month not yet started. The current month is not refunded once it has begun. |
| A featured listing is live | Within 7 days of payment we refund in full. After that it is not refundable, because it has been delivered. |
| Your conference is cancelled or postponed | We refund the undelivered part, or move the promotion to the new dates, whichever you prefer. |
| We fail to deliver what section 5 of the terms describes | Full refund of the undelivered part, without you having to ask twice. |
| We remove your entry because it breaches our terms | No refund, unless we got it wrong, in which case we restore the entry and extend the promotion by the time it was down. |
3. When we refund without being asked
If a homepage slot you paid for is not available for the month you bought, if a technical fault keeps your promotion off the site for more than 48 hours in a month, or if we close the service, we refund the affected part on our own initiative.
4. How to ask
Email hello@conference.international from the address on the account, telling us the conference and the date of payment. We answer within two working days and pay refunds within 14 days at the latest, usually much sooner.
Refunds go back through PayPal to the account that paid.
5. If you are still unhappy
Write to us first, most things are settled in one email. If we cannot agree, a consumer may raise a PayPal dispute, and either of us may go to court. Nothing here limits your statutory rights.